Staying at Sentara Albemarle Medical Center

Your comfort and safety is important to us. Below are a few important things to remember during your stay with us.

Personal Safety
Please be careful when getting up from bed or from a chair. It’s not uncommon to still feel weak and may require assistance when standing or walking.

  • Use your call bell to ask for help, unless your physician says you are capable of moving about without assistance.
  • Do not remove your identification bracelet. It assures you will receive the treatment, medication, meals, and other services that have been prescribed for you.
  • Wear slippers or shoes with non-skid soles when walking within the room and through the hospital. Socks may cause you to slip and fall.
  • Use extra care in the bathroom. Move slowly, use the grab bar for support, and use the nurse call system if you need help.
  • Never take medications that you brought from home, and never take medications prescribed for someone else.
  • Please never be embarrassed to ask for help. That’s why we’re here.

Your diet has been carefully selected by your physician and meal trays are carefully checked by our Nutritional Services Supervisors to assure diet and menu accuracy. Visitors are discouraged from bringing food to patients.

Meal trays are delivered to your room beginning at 8a.m. for breakfast, noon for lunch, and 5p.m. for dinner.

The menu for the following day will be sent on your breakfast tray. After you review and list your preferences, please give it to your nurse. Our Menu Hostess collects them after morning meal rounds. Please let her know if you have any concerns with your diet. She may be reached between 8a.m. – 2p.m. by pager (252) 334-8936, or you may call Nutritional Services at (252) 334-5102.

Due to potential dietary restrictions, inpatients are not permitted to eat in the cafeteria. If you have a special meal request, please ask your nurse for assistance. We will be happy to accommodate you when possible.

Personal Electric Appliances
Please do not bring personal radios, TVs, shavers, hair dryers, or other electric items into the hospital, and tell your nurse if you have these items in your room. For your safety and the safety of others, these items must be inspected by our Clinical Engineering

Department before you use them.

All hospital television service is free of charge. The channel selector and volume controls are conveniently located on your pillow speaker.

Be sure to tune in to Channel 18 to see the latest in a variety of health programs.

Each patient room is equipped with a telephone that can be reached through the main switchboard, at (252) 335-0531.

Cellular Phones
Cellular phones may be used in most areas of Sentara Albemarle Medical Center, except in the cardiac cath lab, diagnostic imaging, emergency department, medical intensive care unit (MICU), step down unit, and surgery.

Valuables and Personal Items
Although we will take upmost care to protect your personal belongings, the hospital cannot be responsible for the loss of valuables (money, jewelry, credit cards, etc.) or personal items (eye glasses, contact lenses, dentures, etc.). For maximum security, please report your valuables and personal items to your nurse, who could store and protect them for you at your request.

Mail and Flowers
Mail and flowers are delivered to your room daily. When you are discharged, they will be forwarded to your home.

Smoking is not permitted throughout the hospital and our entire campus. We expect your full cooperation, as well as the cooperation of your visitors.

Fire Drills
All employees are trained in fire prevention, control, and fire evacuation procedures. An important part of their preparedness is fire drills. These may be conducted at any time, in any part of the hospital. Should you hear the alarms, do not be frightened. Remember, fire control equipment is available and designed to meet the requirements of Fire Safety Engineers and State and Municipal Codes.

We understand visitors are important to your recovery and we encourage your family and friends to visit during regular visiting hours from 1 p.m. to 8:30 p.m.

  • If you are a patient, you may receive up to two visitors at a time. Visits should be kept reasonably short.
  • Children, if accompanied by an adult, are allowed to visit members of their family.
  • For security reasons, late night and overnight visitation is limited, and requires approval. Please ask your nurse for more information.
  • Remember, all patients need rest. Your attention to preserving quiet on hospital floors and in rooms is appreciated. Please help us keep noise levels low.

Visiting Maternity
General visitation is permitted from 1 p.m. – 8:30 p.m. Two adult supportive people may remain with the mother during labor. All other visitors are requested to remain in the waiting room. To ensure the health of our smallest patients during flu season, no visitors under the age of 18 are allowed in the Women’s Center, unless they are a brother or sister to the newborn.

Visiting the Medical Intensive Care Unit (MICU)

Only immediate family members are permitted to visit a patient on these units, and only two persons may visit at a time.

As long as patient condition and patient care allow, visitors are welcome at any time, except 6:30 a.m. to 7:30 a.m. and 6:30 p.m. to 7:30 p.m.

Children under 14 years of age are not permitted to visit. In special circumstances, some flexibility in the intensive care unit (ICU) visiting times may be allowed — at the discretion of the supervising nurse.

Chaplaincy Services: The office of Pastoral Care is committed to serving your spiritual/emotional needs 24 hours a day, seven days a week. If you do not have a pastor or your pastor is unavailable, please ask your nurse to call for the staff chaplain or the on-call chaplain.